No.2 sales maker without local plant. Customer Focus: Improvements in quality should improve. 4 position in Australia in 2012. Hyundai tops in Strategic Vision Total Quality Awards. Total Quality management can be divided into four categories: 1. [23], In 2014, Hyundai started an initiative to focus on improving vehicle dynamics in its vehicles and hired Albert Biermann, former Vice President of Engineering at BMW M to direct chassis development for Hyundai vehicles; stating "The company intends to become a technical leader in ride and handling, producing vehicles that lead their respective segments for driver engagement. The war effort led to large-scale manufacturing efforts that often produced poor quality products. [91], But, Hyundai Nexo appeared in G20 Energy Ministerial 2019. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance. Conti, T., 2012. They are planned and incurred before actual operation, and can include: Appraisal costs are associated with the vendors and customers evaluation of purchased materials and services to ensure they are within specification. Hyundai's parent company, Hyundai Motor Group, invested heavily in the quality, design, manufacturing, and long-term research of its vehicles. This article looks at TQM and uses Ford for our Total Quality Management example. 75-Year History TOP > A 75-Year History through Data ... > Management > Total Quality Management (TQM) Management. [citation needed], Hyundai continues to invest heavily in its American operations as its cars grow in popularity. In November 2019, Hyundai announced that it is building the first wholly owned Southeast Asian car plant located in Indonesia. The 7 Best Software Development Companies of 2020, The Origins and Principles of Lean Manufacturing, Get an Introduction to SAP Quality Management (QM), Everything You Need to Know About Franchises, Here's What Your Coffee Shop Business Plan Should Look Like, Inbound Quality Inspections in the Supply Chain, An Expert's Guide to Lean Supply Chain Management, The Balance Small Business is part of the, improving manufacturing and quality procedures. Total Quality Management is a way to not only deliver high-quality products and services but to achieve higher customer satisfaction levels. The car featured lithium polymer battery technology. b.. open system. [39], In 2003, Consumer Reports, based on complaints about 2002 model new cars that in general are less than one year usage, ranked Hyundai's reliability tied with Honda's; however, J.D. [citation needed]. [citation needed], Initially well received, the Excel's faults soon became apparent; cost-cutting measures caused reliability to suffer. Total quality management is the concept of maintaining a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company’s operations which can help a company to create an environment where the employees can work properly in corporate standards and as a part of corporate world (Bahri, 2012). Hyundai is going to provide a collection of 32 Tucson fuel cell vehicles, which are powered by UTC Fuel Cell power plants. d. United States. [132], In 2006, following the announcement that Korea was scheduled to earn a Formula One Grand Prix, Hyundai planned to enter the sport. The plant cost $387.7 million, with Quebec and Canadian federal government subsidies of $131 million. TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. [9], On 14 October 2020, Euisun Chung was inaugurated as the new chairman of the Hyundai Motor Group. In the interim replacement period, Chung Mong-koo and Kim Eok-jo will divide the duties of the CEO position. The new wave of quality control became known as Total Quality Management, which was used to describe the many quality-focused strategies and techniques that became the center of focus for the quality movement. [needs update]. Since 2002, Hyundai has also been one of the worldwide official sponsors of the FIFA World Cup. Hyundai Motor Company was founded in 1967 and, along with its 32.8 percent owned subsidiary, Kia Motors, and its 100 percent owned luxury subsidiary, Genesis Motor, and electric vehicle subsidiary, Ioniq,[5][6][7] altogether comprise the Hyundai Motor Group. Hyundai Motor India Engineering (HMIE) gives technical & engineering support in vehicle development and CAD & CAE support to Hyundai's main R&D centre in Namyang, Korea. Organizational charts from times of pivotal change (including Toyota Motor Co., Ltd. and Toyota Motor Sales Co., Ltd.) Executives [143], After an investigation in 2012, the EPA found that 35% of all 2011-2013 Hyundai and Kia vehicles had inflated fuel economy numbers; by as much as six miles per gallon. It is used to streamline supply chain management, improve … The launch of the i20 marks Hyundai's return to the World Rally Championship after a ten-year absence. Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. Executive Management: Top management should act as the main driver for TQM and create an environment that ensures its success. [38] Currently, the plant assembles the Hyundai Elantra, the Hyundai Sonata, and the Hyundai Theta engine. The theory of SQC was based on the notion that a variation in the production process leads to variation in the end product. This growth has been attributed to the sales of the Kona, Santa Fe, and the H100. TQM will help you achieve that goal. To properly execute on TQM methods, the entire organization needs to operate as a single unit in the pursuit of excellence. The company's first model, the Cortina, was released in cooperation with Ford Motor Company in 1968. Power and Associates Initial Quality Study, "Hyundai models tally tops Strategic Vision’s 2007 quality perception awards", Hyundai Concept Genesis – 2007 New York Auto Show, "Hyundai Unveils Rear-Wheel-Drive Genesis Coupe Concept", "Hyundai breaks through with two 'top' models", "Gas-saving sedans, The refined Elantra SE beats the very thrifty Corolla", "Toyota, Honda U.S. Slump Ends Gains Dating to Mid-90s", "Light-Duty Automotive Technology, Carbon Dioxide Emissions, and Fuel Economy Trends: 1975 Through 2009", "Honda's Ito Defends Fuel Efficiency Lead as Hyundai Gains", "Best Car Manufacturers – Best Cars 2012 – Consumer Reports", "Hyundai llega a México, te decimos todo lo que hay que saber", "Hyundai Launches Brazil-Exclusive Model, HB20", "Brazil factory, the new standard-bearer of the Brazilian market", "Hyundai Motor to cut China jobs after sales slump", "Hyundai Picks Sichuan Nanjun for Commercial Vehicle Joint Venture", "Lee Min-ho chosen to model for Hyundai 'Veloster' in China", "South Korea carmakers see China sales plummet further amid political tension – sources", "Beijing Hyundai Opens New Plant, Adds New Model", "Hyundai Reveals Three New Models at Shanghai Auto Show", Huatai Automobile to manufacture Hyundai matrix, Top 10 Best-Selling Sedans and SUVs in 2010, "Huatai-Hyundai and Roewe hook up to stick 1.8T in SanteFe", "Hyundai plans to enter three new segments", "Vehicle Sales in India Surge 31%, the Fastest Pace in Over Two Years", "Hyundai decides to pull the plug on i10", "2017 Hyundai Grand i10 facelift ready for launch", "Competition Commission slaps Rs 87 crore fine on Hyundai Motor India", "Hyundai suspends passenger vehicle sales in Japan", "Hyundai Motor to invest $1.55 billion in first Indonesia car plant", "Hyundai Türkiye fabrikasi 500 bininci aracini üretti", "Korean Automotive Industry in Transition", "New European Hyundai Motor Headquarters in Rüsselsheim", "Mass Production Officially Launched at the New Hyundai Plant in the Czech Republic", "First Czech-made Hyundai Cars Leaving Nošovice Plant", "Под Петербургом началось строительство завода Hyundai", "Hyundai Fastest Growing Car Brand Two Years Running", "Performance and Exhaust Emissions of Hyundai Flexible Fuel Vehicle (FFV)", "Hyundai Among Leaders in Development of Environmentally Friendly Vehicles for the 21st Century", "Nuts & Bolts – Toyota tackling door lock problem", "Hyundai's Clean Green Machine: The TB HEV (Hybrid Electric Vehicle)", "LA 2008: Hyundai announces Blue Drive efficiency strategy, 2010 Sonata hybrid", "Hyundai reveals hybrid blue drive architecture in Los Angeles", "Hyundai Elantra LPi hybrid official press release", "Hyundai Unveils Elantra LPI HEV at Seoul Motor Show", "Hyundai's futuristic plug-in hybrid Blue-Will has Detroit auto show debut", "Hyundai i-flow Concept Revealed at Geneva", "Hyundai Unveils its First Electric Car 'BlueOn, "Hyundai rolls out first electric car: BlueOn", "News – Hyundai-Kia reports cumulative global hybrid sales of 200,000 units", "Hyundai Starts Mass Production of Hydrogen Trucks", "Hyundai Motor to Begin 'Green Project' in China", "U.S. Hydrogen Highway Paved with Public-Private Research Funds", "Hyundai World Rally Car makes European test debut", "Hyundai reveals new i20 World Rally Car", "Sales Performance | IR Activities | IR | Company | Company - Hyundai Worldwide", "Hyundai-Kia Will Upgrade Corporate Transparency", "Hyundai Foundation's New Initiatives In TN", "FIFA Worldcup – Sponsorship Activity – Hyundai Worldwide", "Hyundai UEFA EURO – Sponsorship Activity – Hyundai Worldwide", "Hyundai announces official NFL automotive sponsorship", "Hyundai Genesis Coupe and Rhys Millen Racing Partner to Compete In 2012 Formula Drift Series",, "EPA Slams Hyundai and Kia for Overestimating MPG", "Hyundai, Kia inflated fuel economy claims on 900,000 cars, EPA says", "Hyundai/Kia false mpg may bring industry-wide EPA probe", "Hyundai, Kia to pay $41.2 million to U.S. states over mileage claims", "Veloster entra no dinamômetro e tem rendimento abaixo do anunciado", "Hyundai Apologizes for U.K. [citation needed] In addition, the Sonata was priced too similarly to its Japanese rivals, which resulted in poor sales. [83][84] It is making India the global manufacturing base for small cars. [160] Independent tests confirmed that it was not the same engine, and it delivered only 121 CV (119 HP) instead of the advertised 140 CV (138 HP), with the car earning derogatory nicknames like Slowster in the Brazilian market. Introduction to Total Quality Management (TQM) 2. Various materials concerning Toyota Motor Corporations' management and company information. Training: Employees should receive regular training on the methods and concepts of quality. This is due to the 2020 Taal Volcano eruption and the COVID-19 pandemic. Hyundai Elantra LPI Hybrid[119] (or Avante in the local market) was launched in the South Korean domestic market in July 2009. HARI sold a total of 3,163 units in December 2019 from 3,074-unit sales in the same month in 2018. The magazine's annual ratings, based on road tests and predicted safety and reliability are considered highly influential among consumers. The company employs about 75,000 people worldwide. References. In 2006, the South Korean government initiated an investigation of Chung Mong Koo's practices as head of Hyundai, suspecting him of corruption. In 2004, Hyundai tied with Honda for initial brand quality in a survey/study from J.D. 855,995 car sales in 2012. By the 1970s the notion of total quality was being discussed. It is Hyundai's second attempt at producing cars in North America since Hyundai Auto Canada Inc.'s plant in Quebec closed in 1993. Your customers determine the quality of your product. The company continued this tradition by placing third overall in J.D. That year, Hyundai set a record of selling the most automobiles in its first year of business in the United States compared to any other car brand; total sales in 1986 were 168,882. This can be achieved by integrating all quality-related functions and processes throughout the company. This report will help you to learn about:- 1. [138], The car will be operated by Hyundai's performance division, Hyundai Motorsport from a base in Frankfurt, Germany. 'modernity'; KRX: 005380), is a South Korean multinational automotive manufacturer headquartered in Seoul. [60], The second generation Hyundai Pony was available for sale in Canada starting with the 1984 model year. [citation needed], In 1989, Hyundai Auto Canada Inc. opened a stamping and assembly plant in Bromont, Quebec, employing 800. Light commercial vehicle sales likewise fell by 19.9 percent to 1,053 units last January from 1,315 units sold in the same month of 2019. It added a 10-year or 100,000-mile (160,000 km) warranty to cars sold in the United States and launched an aggressive marketing campaign. [28][29] Hyundai vehicles are sold in 193 countries through some 5,000 dealerships. In 1996, Hyundai Motor India Limited was established with a production plant in Irungattukottai near Chennai, India.[18]. The test vehicle was 1991 MY Scoupe FFV. [citation needed], Hyundai America Technical Center completed construction of its Hyundai/Kia proving ground in California City, California, in 2004. [citation needed]. However, at the season-ending Rally GB, the team achieved their best result with McRae finishing fourth and Eriksson sixth. Total quality management has evolved from the quality assurance methods that were first developed around the time of World War I. Total Quality Management (TQM) has become a term associated with a holistic management approach to business processes with the aim of obtaining efficiency and customer satisfaction. It ensures strict levels of quality at every stage of production. Production started in May 2005. [citation needed], Hyundai Motor México entered the Mexican market in 2014 with the Hyundai Grand i10, the Hyundai Elantra, and the Hyundai ix35. [citation needed], The Hyundai i20 WRC is a World Rally Car built by Hyundai for use in the 2014 World Rally Championship. [68], Hyundai is currently working with its Chinese partner Beijing Automobile Industry Holding Co. to develop an electric car for sale only in China. The carmaker planned to build 2,500 units by the end of 2012. When you understand what your customer wants or needs, you have a better chance of figuring out how to get the right materials, people, and processes in place to meet and exceed their expectations… Besides the design studio, the facility also housed Hyundai America Technical Center, Inc. (HATCI, established in 1986), a subsidiary responsible for all engineering activities in the U.S. for Hyundai. [102] The new Hyundai plant is 90 kilometres north of Kia Motors' Žilina Plant in Slovakia. When Hyundai wanted to develop their own car, they hired George Turnbull, the former Managing Director of Austin Morris at British Leyland. A lesser known model, also sold in Canada, was the Hyundai Stellar. TQM or Total Quality Management it is a company philosophy through which the proper method, procedures, training, motivation, dedication, tools and resources leads to the success of the business, which is resulting in complete fulfillment of the consumer. c. Russia. Total Quality Management (TQM) and Quality Improvement, Cultura Science/Philippe Roy/Riser/Getty Images, Here's How TQM Seeks to Improve Quality and Performance, Measuring and Managing Vendors for Quality Assurance. History of TQM. Excellence in vehicle safety and design proven by many awards Hyundai is considered to be one of the safest car brands in the world. [82], In October 2010, Hyundai signed agreement with Sichuan Nanjun Automobile on setting up a commercial vehicle joint venture—Sichuan Hyundai Motor Co. Ltd.[70], Hyundai Motor India Limited is currently the second largest auto exporter from India. TQM can be defined as the management of initiatives and procedures that are aimed at achieving the delivery of quality products and services. This was seen as company-wide quality control that involved all employees from top management to the workers, in quality control. [110] Since March, 1992, in Seoul, Korea, through at least November 1993, field trials of several FFVs had been performed over more than 30,000 miles.[110]. To help correct this, quality inspectors were introduced on the production line to ensure that the level of failures due to quality was minimized. Hyundai Asia Resources, Inc. (HARI), is currently the official distributor of Hyundai passenger cars and commercial vehicles in the Philippines, they were appointed by Hyundai Motor Company of South Korea in August 2001 as the official distributor of Hyundai vehicles in the Philippines. [16], In 1984, Hyundai began exporting the Pony to Canada, but not to the United States, as the Pony would not pass emissions standards there. [11] When Hyundai wanted to develop their own car, they hired George Turnbull in February 1974, the former Managing Director of Austin Morris at British Leyland. In 2004, Hyundai Motor Company had $57.2 billion in sales in South Korea making it the country's second largest corporation, or chaebol, after Samsung. [77][80] The Santa Fe was the fifth most-purchased SUV in China in 2010,[81] and some of Hawtai's versions may greatly differ from those sold in other markets. Additionally, a center in California develops designs for the United States. [42] However, in 2009, Hyundai was the Highest Ranked Non-Premium Nameplate in the J.D. Total quality management concept adopts a different approach for management, which focus on the overall development of the organization, satisfy customer’s needs while keeping an eye on organization’s goal and important human resource (employees) are kept updated with all techniques and with open room for learning. The BlueOn is equipped with a LG 16.4 kWh lithium polymer (Li–Poly) battery pack and charges in 6 hours with a 220 V power outlet and in 25 minutes to 80% with three-phase electric power (in a 380 V outlet). These can include: Your optimized supply chain should be delivering on-time quality products to your customers while costing as little money as possible. [93] It currently has an annual production capacity of 125,000 units and it manufactured the Accent, the H-100, the Starex, the Matrix and since 2010, the i20. The facility, named Hyundai Assan Otomotiv, was built as a 50-50% joint venture between the Hyundai Motor Company and the Kibar Holding of Turkey, the first stage investment raising to US$180 million. If your product fulfills a need and lasts as long or longer than expected, customers know that they have spent their money on a quality product. Coordinates: 35°32′42″N 129°22′20″E / 35.544890°N 129.372108°E / 35.544890; 129.372108, The Hyundai Motor Company, commonly known as Hyundai Motors (Korean: 현대자동차; Hanja: 現代自動車; RR: Hyeondae Jadongcha listen; Korean: 현대; Hanja: 現代; RR: Hyeondae, IPA: [hjə́ːndɛ],[4] lit. Hyundai cars are also manufactured in Egypt, the local manufacturer is the Ghabbour Group, which is located in Cairo. It has earned its spot as the third top player in the Philippine automotive industry. A company meets those requirements when it empowers every employee in every department to maintain high standards and strive for continuous improvement. The i10 and i20 are now produced here. Motorcycle registrations increased by over 800,000 in five years from 1960. [61] Subsequently, Chrysler and Hyundai considered a joint venture that would have Chrysler rebranding the Sonata manufactured at Bromont – only to later announce the deal had failed. In 2006, Hyundai hired Thomas Bürkle as head of the company's design center in Russelsheim, Germany. History 4. 1) Total quality management originated in _____ a. Mexico. Check 4. [129][130], Hyundai Motor plans to aid Chevron Corporation in the construction of up to six hydrogen fueling stations that will be located in California, including locations at the University of California-Davis and the Hyundai America Technical Center in Chino. [31][32] Hyundai's current design philosophy is known as Fluidic Sculpture,[33] which is heavily inspired by nature. Where it was not possible to inspect every item, a sample was tested for quality. three models with the top Total Quality Index (TQI) score in their segments, including the Hyundai Azera, Entourage, Santa Fe. [64] Soon afterwards, the Hyundai Sonata joined the lineup. On 28 April 2006, Chung was arrested, and charged for embezzlement of 100 billion South Korean won (US$106 million). Both plants have a combined annual capacity of 600,000 units. Chung Ju Yung transferred leadership of Hyundai Motor to his son, Chung Mong Koo, in 1999. In September 1999, Hyundai unveiled the Accent WRC, a World Rally Car based on the Hyundai Accent. It also won the 2009 Canadian Car of the Year after winning its category of Best New Luxury Car under $50,000. Hyundai entered the British market in 1982, selling 2993 cars in their first year there. Elements 6. [137] The car is scheduled to make its first competitive appearance at the 2014 Rallye Monte Carlo, but may compete during the 2013 season to aid development. [citation needed], Between 2002[77]-2010,[78] Hawtai Motor made Chinese-market versions of the Hyundai Matrix,[79] the Hyundai Santa Fe[77][80] and the Hyundai Terracan. [20][21][clarification needed] Hyundai is now one of the top 100 most valuable brands worldwide. The new plant in Montgomery, Alabama, was completed during 2004, at a cost of $1.7 billion. The Hyundai World Rally Team debuted the car at the 2000 Swedish Rally and achieved their first top-ten result at that year's Rally Argentina, when Alister McRae and Kenneth Eriksson finished seventh and eighth, respectively. Techniques 8. Exports began in the following year to Ecuador and soon thereafter to the Benelux countries. [citation needed], Hyundai sells several models in India, the most popular being the Santro Xing, i10,[85] Hyundai EON and the i20. The first pure electric car developed by Hyundai was the Sonata Electric Vehicle in 1991. Power and Associates Initial Quality Study. Please update this section to reflect recent events or newly available information. three models with the top Total Quality Index (TQI) score in their segments, including the Hyundai Azera, Entourage, Santa Fe. [47], In 2008, Hyundai Santa Fe and Hyundai Elantra were awarded 2008 Consumer Reports "top picks". Martin Murray is a former writer for The Balance Small Business, and the author of eight books on supply chain management and enterprise resource planning. The marketing campaign backfired, as large sedans are driven primarily by middle-aged men, while housewives prefer compact cars. Its aim was to promote environmentally friendly products, increase the forest cover in Tamil Nadu, and improve living and hygiene conditions in the region's villages. The company has made significant improvements to the cars safety features and has been awarded the following safety awards: 1. Both models were available until 1987, when they were replaced by the Excel. This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous improvement. Hyundai Motor Company was later established in 1967. What Are Contract Research Organizations? The new hybrid electric Sonata made its debut at the Los Angeles International Auto Show in November 2008. [163] Hyundai has since taken down the video and issued a formal apology. , Michigan design proven by many awards Hyundai is considered to be produced wholly Southeast... 'Modernity ' ; KRX: 005380 ), is a mild hybrid and the Sonata the... Should be made based on the people buying your product or service American debut at the Los Angeles International Show... Is based on measurements the 1995 Hyundai FGV-1 was the first of year! Increased up to 200,000 units with 470 million Euro investment that ensures its success last January 1,315. 1995 Hyundai FGV-1 was the second generation Hyundai Pony was available for sale in Canada starting with the,!, CATARC, China ( Sonata ) 4 in Panama and Dominican Republic have also been one of the and... 2011 Chicago Auto Show, on 14 October 2020, Euisun Chung was inaugurated the! Was completed during 2004, sales had dramatically increased, and maintenance of the in. Hyundai second in `` initial quality survey, behind only Porsche and Lexus sales. Hyundai Accent HEV, which includes lithium polymer ( Li–Poly ) batteries,! To his son, Chung Mong-Koo and Kim Eok-jo will divide the of. Indian state of Tamil Nadu oversee total quality management of hyundai company Corporate social Responsibility programme including Kia ) as third. Item, a center in Fountain Valley, California, in total quality management of hyundai company control inspect every,... Motors ' Žilina plant in Quebec closed in 1993 identified, measured, and the H100 9,... 130 km/h ( 81 mph ) and 0–100 km/h is achieved in 13.1 seconds in... Company or organization employing a TQM approach participate in improving processes, products, services, and the Excel! As the Verna that a variation in the next decade, more non-Japanese companies were quality! Registrations increased by over 800,000 in five years from 1960 's faults soon became apparent ; measures! Occur when results fail to reach quality standards and strive for continuous improvement as opposed to lithium-ion as... Third overall in J.D the vehicles were the least expensive slots, said.. Powered by UTC fuel cell vehicles, which utilizes either the ICE or electric!, see, Hyundai opened a manufacturing plant in Slovakia only producing front-wheel cars! American debut at the tactical, front-line level, where the vast majority of dealerships situated... ( 2,800 m2 ) complex featuring offices and indoor testing areas is located 660 North. Delivery of quality based on the quality services [ 109 ], in 2009, Hyundai has 3 plants. A 75-year History top > a 75-year History through Data... > Management > total Management..., front-line level, where the vast majority of dealerships are situated improved. Received widespread criticism for promoting suicide requirements when it empowers every employee in every department to maintain standards. Quality Management Example and addressing quality related problems `` Go Green '' adoption! Satisfaction '', `` J.D of initiatives and procedures that are aimed at achieving the delivery of quality every... The carmaker planned to have six electric vehicles available for testing by the end of February.. Sales of the World in 2008, Hyundai Nexo appeared in G20 Energy Ministerial 2019 Hyundai Auto Canada 's! 2,500 units by the 1950s quality control that involved all employees from top Management should act as the main for... Hyundai Elantra were awarded 2008 Consumer Reports reliability survey ranked Hyundai ( including Kia as. In their first year there own car, Grand i10 [ 86 ] in 2013! Fountain Valley, California, in 2010 Montgomery, Alabama, in 2009 Hyundai. And addressing quality related problems the plant was operational for four years before it closed with... A formal apology company began to produce models with its own technology in 1988 to. Quality standards and are detected before they are shipped to the sales the! And maintain vehicles models in order to fix problems until 1987, when they replaced! At No.1 for car sales in Libya in 2012 current plans for rallying focused... Introducing quality Management is Ford Motor company delayed several new car models which are only offered on the methods concepts! – with Hyundai 's ranking fell to twelfth in 2007, Hyundai continues to invest heavily in American. Sold 700,000 passenger cars in 2010, the Hyundai Excel for the Filipino market well-recognized. At every stage of production, said, Accent, Elantra, generation. Revealing their future Rally plans at the Los Angeles International Auto Show to... Pursuit of excellence Green '' village adoption project in Tamil Nadu the early,! The tactical, front-line level, where production, clerical, and low-level managers are deeply.! Develops designs for the first of the top 100 most valuable brands worldwide adopted by all levels of quality brand...

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